Return & Refund Policy

1. Return & Replacement Eligibility

At Swami Om Enterprises, we take pride in delivering pristine devotional items to every devotee. We accept returns or exchange requests within 7 days of delivery under the following conditions:

• Item arrived damaged, defective, or torn in transit.
• Incorrect product, color variant, or size delivered compared to your invoice.
• Item is unused, unwashed, and retained with original tags and packaging.

2. How to Request a Return / Exchange

To initiate a replacement or return request:

1. Take a clear photo/video of the received package showing the damaged or incorrect item.
2. WhatsApp us at +91 73856 77447 or call our helpline with your order ID.
3. Our Akkalkot support team will verify your request and arrange a pickup or replacement dispatch promptly.

3. Refund Processing

Approved refunds are processed back to your original payment method (via Razorpay for online payments or bank transfer for UPI/offline) within 5 to 7 business days after item inspection.

4. Contact Helpline